Mohit Raj
Customer Support Specialist
Dubai, AE.About
Highly motivated Customer Support Specialist with 3+ years of experience in enhancing customer satisfaction and resolving issues efficiently. Adept at leveraging strong communication and problem-solving skills to ensure positive service experiences and contribute to operational excellence within dynamic environments. Eager to apply proven client-facing abilities to a challenging new role.
Work
J&A Technologies
|Customer Support
Dubai, Dubai, United Arab Emirates
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Summary
Provided comprehensive customer support, resolving inquiries and ensuring high satisfaction for clients of J&A Technologies.
Highlights
Resolved an average of 50+ customer inquiries daily, consistently achieving a 95% first-contact resolution rate.
Managed complex technical issues and service requests, reducing average resolution time by 15% through effective troubleshooting.
Maintained high customer satisfaction scores (CSAT) by delivering empathetic and efficient support, contributing to positive brand perception.
Collaborated with cross-functional teams to escalate and resolve critical customer concerns, ensuring timely and satisfactory outcomes.
Utilized CRM software to accurately log interactions and track customer histories, improving data integrity and personalized service delivery.
Education
Government Degree College Khipro
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Intermediate
General Studies
Languages
English
Fluent
Hindi
Fluent
Skills
Customer Service
Customer Support, Client Relations, Problem Solving, Conflict Resolution, Technical Support, Service Excellence.
Communication
Verbal Communication, Written Communication, Active Listening, Interpersonal Skills, Empathy.
Technical Proficiency
CRM Software, Data Entry, Troubleshooting, Microsoft Office Suite.
Operational Efficiency
Issue Resolution, Process Improvement, Time Management, Multitasking, Attention to Detail.